We are sorry to hear that you would like to return your order. If you have any feedback or issues with your order please reach out to let us know. 

To discuss your return, you can contact us at australia@waterdrop.com or you can call us on  1800 WATERDROP [1800 928 373]

Overview of Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused in its original packaging.  According to our business terms and conditions, our customers must come up for the costs of returning the items.  Opened 12 packs cannot be returned. 

Please note that returns will need to be sent to the following address: H1/46 - 62 Maddox St, Alexandria NSW 2015

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please reach out to us at australia@waterdrop.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at australia@waterdrop.com.